Help CenterMy crisis is urgent
Do one of the following:
- Call 000; or
- Present to your nearest Emergency Department
Then, if possible, contact a loved one to tell them you are in crisis and have taken one of the above steps. Ask someone to stay with you if you are waiting for an ambulance.
Other urgent situations
Are you or someone around you in distress or crisis? Unfortunately, we cannot offer you any immediate individual advice or support via this website on coping with mental health difficulties. If you need support, please see the information below and who may be able to help.
We are eager to advise, help or assist! Please get in touch with us via VoixBot. This is the best way to contact us and expedite our response. We may not be able to respond immediately (as we would love to), but we will do it as quickly as we can.
Do not wait for us in a crisis – act quickly (see below).
The following crisis support and counselling services are free and designed for people aged 15 years and older – if you are 14 years old or younger, contact the Kids Helpline (details below).
Most of these services offer free counselling, although there may be call costs associated with phoning for assistance – check their websites for call costs and privacy terms before using these services if you have any concerns.
Lifeline - for crisis support: Call 13 11 14 (free 24/7); Text 0477 13 11 14; Chat online (there is a link here)
Kids Helpline - Call 1800 55 1800 (free 24/7); Visit kidshelpline.com.au
Kids Helpline is a free (even on mobile) phone and online confidential counselling service available to young Australians aged 5–25 years at any time and for any reason.
13YARN - Call 13 92 76 (free 24/7); Visit www.13yarn.org.au
13YARN (Thirteen Yarn) is a national crisis support line for Aboriginal and Torres Strait Islander people who are feeling overwhelmed or having difficulty coping. 13YARN offers confidential, one-on-one yarning opportunities in a culturally safe space with Lifeline-trained Aboriginal and Torres Strait Islander crisis supporters.
Suicide Call Back Service - Call 1300 659 467 (24/7); Visit: www.suicidecallbackservice.org.au
The Suicide Call Back Service is an Australian telehealth provider offering free professional counselling via phone (ages 15+), video (ages 18+) and online chat (ages 15+) without the need for a medical referral. This service helps anyone who is affected by suicide, which means anyone who: (1) is feeling suicidal; (2) is worried about someone; (3) is caring for someone who is feeling suicidal; or (4) has lost someone to suicide.
They also support health professionals supporting people who are affected by suicide.
The Suicide Call Back Service is not a crisis service – please call Lifeline on 13 11 14 (free 24/7); if you need crisis support.
Beyond Blue - Call 1300 22 4636 (24/7); Webchat (free 24/7); www.beyondblue.org.au
Beyond Blue provides information and support to help everyone in Australia achieve their best possible mental health, with free services including counselling via webchat and phone, the Beyond Blue forums and email.
SANE Australia - Call 1800 187 263 (free); Chat on the SANE forums (free 24/7); www.sane.org
SANE offers free counselling, peer support, information and referrals to Australian adults who identify as having complex mental health issues, while also offering support to the people that care about them. Online forums are accessible 24/7, while phone counselling is available from 10 am to 10 pm every day (times may vary depending on where you live).
1800 RESPECT - Call 1800 737 732 (free 24/7); Online chat (free 24/7); www.1800respect.org.au
1800RESPECT is those whoAustralia'swith national sexual assault and domestic family violence service providing free counselling, referrals and information. They provide support for (1) people experiencing, or at risk of experiencing, sexual assault, domestic or family violence, (2) their friends and family, (3) workers and professionals supporting someone experiencing, or (4) at risk of experiencing sexual assault, domestic or family violence.
Mensline - Call 1300 78 99 78 (24/7); mensline.org.au to access online counselling (free 24/7) and video counselling (free by appointment).
MensLine Australia offers free professional telephone and online counselling support for men with concerns about mental health, anger management, family violence (using and experiencing), addiction, relationships, stress and well-being.
QLife - Call 1800 184 527 (free); life.org.au to access Webchatdailyproviding'individuals'(free)
QLife provides anonymous LGBTI peer support and referral for people wanting to discuss various issues, including sexuality, identity, gender, bodies, feelings or relationships. Complimentary services include both telephone and online (Webchat) support delivered by trained LGBTI community members between 3 pm and midnight every day (times may vary depending on where you live). These services are available to LGBTI individuals, their friends and families, and health professionals in Australia.
Headspace - Call 1800 650 890 to speak with a counsellor (free 24/7); Chat online with; professionals or peers (free at scheduled times); www. headspace.org.au
Find your nearest headspace Centre (free, hours vary depending on location)
The National Youth Mental Health Foundation – headspace – provides Australians aged 12–25 years, and their family and friends, help with mental and physical health (including sexual health), access to alcohol and other drug services, and work and study support. Services include over 140 physical headspace centres and free, professional online and phone counselling services.
Relationships Australia - Call 1300 364 277; relationships.org.au
Relationships Australia supports the development of respectful relationships and their part in improving individuals' mental health, well-being and resilience within the community. Call 1300 364 277 to refer to state-based services, including counselling, dispute resolution and training courses.
Translating and Interpreting Service - Call 131 450 (free for non-English speakers 24/7)' www.tisnational.gov.au
The Translating and Interpreting Service (TIS National) provides interpreting services in more than 160 languages to people living in Australia who do not speak English and to agencies and businesses that need to communicate with their non-English speaking clients.
Non-English speakers can access complimentary immediate telephone interpreters by calling TIS National on 131 450.
Free interpreting services are available – check translation services and if you are eligible on the TIS website.